Privacy Policy

1. About This Privacy Policy

Gr8Moves ("Gr8Moves", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit www.gr8moves.com, submit an enquiry, request a quote or otherwise communicate with us regarding our moving, relocation, packing or storage services.

2. Information We Collect

The information we collect depends on how you use our website and which services you enquire about.

Information you provide to us may include:

• Your name
• Telephone number
• Email address
• Locations or countries you are moving from and to
• Your expected moving timeframe
• Approximate size or type of property or move
• Packing or vehicle transportation requirements
• Storage type, items to be stored and expected storage duration
• Any additional information you include in an enquiry, message or quote request

Please avoid submitting sensitive personal information that is not necessary for us to respond to your enquiry or provide the requested service.

3. Website and Technical Information

When you use our website, our website hosting, security or technical service providers may process certain technical information required to operate, secure and maintain the website.

This may include information such as your IP address, browser type, device information, pages visited, approximate location and technical logs.

4. How We Use Your Information

We may use information provided to us to:

• Respond to your questions and enquiries
• Prepare or discuss a moving, relocation, packing or storage quote
• Assess your moving or storage requirements
• Contact you regarding a requested service
• Plan and coordinate moving, relocation, packing or storage services
• Coordinate international relocation services with appropriate service partners when required
• Provide customer support
• Maintain our website and protect it from misuse, fraud or security threats
• Maintain appropriate business and service records
• Comply with applicable legal and regulatory requirements

5. When We May Share Information

We do not sell your personal information.

We may share information where reasonably necessary to respond to your request or provide the services you have asked us to arrange.

Depending on the service, this may include sharing relevant information with:

• Gr8Moves employees and authorised personnel
• Moving and relocation service partners
• Destination or origin agents for international moves
• Transportation, shipping or logistics providers where required for your move
• Storage service personnel or providers involved in your requested service
• Website hosting, form processing, IT and security service providers
• Professional advisers or authorities where disclosure is required or permitted by applicable law

We aim to limit information shared with service providers and partners to what is reasonably necessary for the relevant purpose.

6. International Relocations and Data Transfers

Gr8Moves coordinates international relocation services through a network of moving and relocation partners.

If you request an international move, relevant information may need to be shared with service providers located outside Kuwait so that your move can be assessed, planned or carried out.

The information shared will depend on the services required and the destination involved.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, performance, security or user experience.

If we introduce additional analytics, advertising or other non-essential tracking technologies, we may update this Privacy Policy and provide additional information or choices where required.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on whether the information relates to an enquiry, quotation, completed service, ongoing customer relationship, accounting requirement, dispute or legal obligation.

9. Information Security

We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission, electronic system or method of storage can be guaranteed to be completely secure.

10. Your Information and Requests

Subject to applicable law, you may contact us to ask about personal information we hold about you or to request that inaccurate information be corrected.

You may also request deletion of information where applicable, although we may need to retain certain records where reasonably necessary or legally required.

To make a privacy-related request, contact us using the details provided below.

11. Children

Our website and services are intended for adults arranging moving, relocation or storage services.

We do not knowingly request personal information directly from children through our website.

12. Third-Party Websites

Our website may contain links or embedded services provided by third parties, such as mapping services.

Third-party websites and services operate under their own privacy policies and practices. Gr8Moves is not responsible for the privacy practices of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable requirements.

When this policy is updated, the latest version will be published on this page and the "Last updated" date will be revised.